Remote Server Management

• Dedicated helpdesk able to handle first level support issues and coordinate level two and three resources to resolve complex issues.
• Proficient in multiple industry standard monitoring and management platforms.
• Proactive monitoring of customer environments supporting agreed upon SLA’s for uptime and issue resolution.
• Active B Solutions’s service desk is available 24/7 to support the needs of your business and resolve user issues.

In addition to our managed services we take this knowledge that we have built up over many years of service management and monitoring experience and help our customers develop industry best practices to proactively monitor their environments. This helps our customers transition from a reactive IT model to a proactive service provider integrated in supporting the developing needs of their business.

• The Active B Solutions Networking Remote Management Service helps you to:
• Increase the availability of your network infrastructure and business applications by quickly resolving network incidents and performance problems, and coordinating changes to reduce the duration of planned downtime.
• Focus your IT staff on strategic business initiatives by offloading the day-to-day operation of your network infrastructure.
• Improve network performance through changes based on measured data.